![]() ![]() Send an email to and include your Video Copilot download account email or your order number and we can help. We understand that computer problems happen which require re-installation. This happens when the default amount of license attempts have been used up. Or, if necessary the manual license method. (click screenshot below to see full path)Īfter deleting the folder, run the full Element 3D installer (not the patch) and license as normal by entering your download account email and password. Library is a hidden folder so you might need to go to Finder menu 'Go' and use 'Go to Folder.' and type the path in. Element download page 4 Near the bottom right of the page, click browse under the Manual License Generator section to select the License Request File. Library/Application Support/ VideoCopilot ![]() If the Video Copilot folder is not present then install the full Element 3D installer. ***If you do the manual license method, you can't use any old license or license request files that were created before deleting the above folder*** Don't delete the VideoCopilot folder, just the files with "2" in the name.Ĭ:/ProgramData is an hidden folder so you might need to type it in the Windows Explorer address bar.Īfter deleting the files, run the full Element 3D installer (not the patch) and license as normal by entering your download account email and password. ![]() “Invalid License Error” and other license errors Troubleshooting Steps Below :ĭelete the files in the bolded folder below that have the number "2" in their name. ![]()
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